Lead home service technician

Fayetteville, NC
Full Time
Experienced

Position Summary:
The Lead Home Service Technician is responsible for performing and overseeing residential maintenance, repair, and improvement services while ensuring high-quality workmanship and excellent customer service. This role leads job sites, mentors technicians, and ensures projects are completed safely, efficiently, and according to company standards.

Key Responsibilities:

  • Perform a wide range of residential repair, maintenance, and improvement services including carpentry, drywall repair, painting, minor plumbing, and basic electrical work.

  • Lead and supervise technicians on job sites to ensure work is completed correctly and on schedule.

  • Communicate with customers to assess service needs, explain repairs, and provide updates on project progress.

  • Ensure all work meets company quality standards, safety guidelines, and local building codes.

  • Train and mentor junior technicians, providing guidance on best practices and technical skills.

  • Maintain tools, equipment, and service vehicles in safe and working condition.

  • Document completed work, materials used, and time spent on each project.

  • Assist with estimating repair costs and identifying additional service opportunities when appropriate.

  • Maintain a clean and organized work environment at all job sites.

  • Respond to service calls and troubleshoot problems efficiently.

Qualifications:

  • 3–5 years of experience in handyman services, home maintenance, construction, or a related field.

  • Strong knowledge of residential repairs including carpentry, drywall, painting, minor plumbing, and electrical work.

  • Proven leadership or supervisory experience preferred.

  • Excellent problem-solving and troubleshooting skills.

  • Strong communication and customer service skills.

  • Ability to lift up to 50 lbs and perform physical labor for extended periods.

  • Valid driver’s license and reliable transportation.

  • Ability to work independently and lead a team.

Preferred Skills:

  • Experience managing multiple service jobs in a day.

  • Knowledge of residential building codes and safety standards.

  • Experience using work order or service management software.

Work Environment:

  • Work is primarily performed in residential homes.

  • May require climbing ladders, lifting materials, and working in various weather conditions.

  • Some travel between job sites required.

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